Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

When you are framing you should be aware the print has a delicate surface and is best handled with care. Soft cotton gloves will help protect your print from fingerprints or scratches whilst mounting the print for hanging.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dronelikelorenzo@gmail.com. Please note that returns will need to be sent to the following address: Unit 601E, 24-26 Point st, Pyrmont, 2009, Sydney, NSW

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dronelikelorenzo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)

Please ensure that your address has been entered correctly, as we are not able to reship or refund any lost items due to incorrect details. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.